ITIL – Service Operation (SO)

Short Course Description

3 Day

Course Description
This 3-day course engages learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. This will enable the learner to understand how to provide value to the customer in the form of service delivery.

The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
Prerequisites
Candidates for this course must hold an ITIL Foundation Certificate