CICD – Implementing Cisco Collaboration Devices (CICD) v1.0

Short Course Description

5 Day

Course Overview

Implementing Cisco Collaboration Devices (CICD) v1.0 is a 5-day training program that follows the ICOMM blueprint. The primary difference is that video topics have been added to the course and Cisco Unity Express has been removed. CICD v1.0 also introduces a new type of lab called a Discovery lab. Discovery labs are a learning environment and enable students to learn about principles and technology in a more interactive, hands-on way. Discovery labs are located in the Student Guide embedded in the lessons and are intended to be performed by the students when they reach them in the course. Discovery labs replace content from ICOMM with an interactive learning environment and are considered mandatory and should be treated as a part of the lesson.

Prerequisites

The knowledge and skills that the learner should have before attending this course are as follows:

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateway
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
• Provide an overview of administrator and end-user-interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
• Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
• Describe how to maintain a Cisco Unified Communications solution