CVPDS-1 – CVP Development and Scripting – Part 1

Short Course Description

5 Day

Course Overview

CVP Development and Scripting – Part 1 (CVPDS-1) is part of the Cisco UCCE with CVP suite of Contact Centre training classes. This course teaches each student to use the features of Call Studio to build self-service IVR applications and to run and maintain them on the CVP VXML Server, and to interface with UCCE/ICM scripts.
Students have ample practice writing applications, using OAMP for put applications into production on the classroom VXML Server, and troubleshooting through log files analysis.

Prerequisites

The knowledge and skills that the learner should have before attending this course are as follows:

• None (UCCE introduction strongly recommended)

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Introduction to the Java API, its capabilities and limitations
• Practice creating every different Java component to extend Studio (see below)
• Introduction to Voice Elements and their complexity
• This course is applicable for any version of CVP and Studio.