DUCCE – Deploying Cisco Unified Contact Center Enterprise v11

Short Course Description

5 Day

Course Overview

Deploying Cisco Unified Contact Center Enterprise (DUCCE) v11 is a 5-day instructor-led Cisco training program presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools.

Prerequisites

The knowledge and skills that the learner should have before attending this course are as follows:

• The learner is expected to have attended the Administering Cisco Unified Contact Center Enterprise course and have a strong knowledge of Microsoft Windows Server 2003 and Active Directory.

Course Objectives:

Upon completing this course, the learner will be able to meet these overall objectives:

• Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment
• Install and configure a Cisco Unified CCE system
• Create routing options using an external SQL database and an Application Gateway
• Install and configure Cisco Outbound Option
• Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center